Shipping policy

Shipping Policy

Last Updated: July 2026

At VisReel™, we are committed to delivering your order as quickly and securely as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, if available.

Please note that processing times are separate from shipping times.

Shipping Times

Estimated delivery times are:

  • The Netherlands: 6–10 business days
  • Belgium: 6–10 business days

Delivery estimates are provided as guidelines and are not guaranteed. Shipping times may vary due to customs procedures, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

We currently offer Free Shipping on all orders delivered to the Netherlands and Belgium.

Any promotional free shipping offers may be modified or discontinued at any time without prior notice.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

VisReel™ is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately at visreel.nl@outlook.com. While we will do our best to assist, we cannot guarantee modifications after an order has entered processing.

Lost, Delayed or Missing Packages

If your order has not arrived within 15 business days after shipment, please contact us at visreel.nl@outlook.com.

We will investigate the shipment with the carrier and work toward an appropriate resolution, which may include a replacement or refund when applicable.

Force Majeure

VisReel™ shall not be held liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, customs inspections, transportation disruptions, strikes, government actions, pandemics, or carrier service interruptions.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Email: visreel.nl@outlook.com

We are always happy to assist you.